Trained, English-speaking customer-experience agents working in our Karachi operations centre — handling phone, chat, email and back-office workflows under a transparent service-level agreement.
24/7 inbound call handling for customer service, order taking, appointment scheduling, technical support and tier-1 helpdesk. Agents are trained on your product, your brand voice and your escalation policy before they answer the first call.
B2B and B2C outbound campaigns: lead qualification, appointment setting, account-based outreach, customer reactivation and survey calls. We follow regional dialing regulations (TCPA, DNC) and provide call recordings for full transparency.
Multi-channel CX in Zendesk, Freshdesk, Intercom, HubSpot Service Hub or Salesforce Service Cloud. Average first-response under 60 seconds, with full reporting on CSAT, AHT, FCR and SLA adherence.
Data entry, content moderation, order processing, claims processing, lead enrichment, e-commerce catalogue management and quality assurance.
All agents work from a secured facility with biometric access. Calls are recorded and reviewed. We sign NDAs, DPAs and (when relevant) BAAs, and follow ISO 27001-aligned information-security practices.
